Not-at-fault smash repairs in Slacks Creek, Logan

If you were in an accident in Logan or Brisbane's south side and you weren't at fault, you may not need to claim on your own policy to get the car repaired. If you weren't at fault, the at-fault party's insurer is generally responsible for the reasonable cost of repairing your vehicle.

FX Auto Repairs is a smash repair and mechanical workshop at 13 Randall St, Slacks Creek. We can inspect the damage, prepare a quote, and carry out the panel and paint work here. Where you are eligible, we can also help arrange a replacement vehicle while yours is off the road — subject to assessment and to liability being accepted.

This page explains, in general terms, what to do after a not-at-fault accident in Queensland, how a third party recovery claim usually works, and how we can help. It is general information, not legal or insurance advice. Every accident is different, and outcomes depend on the facts, the other driver's insurance, and whether liability is accepted.

A quick note about CTP in Queensland

Compulsory Third Party (CTP) insurance is included when you register a vehicle in Queensland. It covers personal injury. It does not cover damage to vehicles or other property. So if your car needs smash repairs after a crash, that is a separate matter from CTP — usually handled through comprehensive insurance, third-party property insurance, or a claim against the at-fault driver and their insurer.

What to do after a not-at-fault accident in Queensland

1. Make sure everyone is safe. Check for injuries. Call 000 if anyone is hurt, trapped, or the scene is dangerous. If it is safe, move the vehicles out of traffic and turn on your hazard lights.

2. Exchange the details the law requires. In Queensland, a driver involved in a crash must stop and give their required particulars to the other driver (and to anyone injured, or to the owner of damaged property). That generally means:

   • your name and address

   • the name and address of the vehicle's owner, if you are not the owner

   • the vehicle's registration number

   • any other information needed to identify the vehicle

3. It also helps to collect, if you can: the other driver's phone number, licence details and insurer; photos of both cars (including number plates), the scene, and any road markings or signs; and names and phone numbers of witnesses. A photo of the other driver's licence and plate is useful if they agree. Do not admit fault at the scene, and read anything carefully before you sign it — including tow-truck paperwork.

4. Report the crash to police when you are required to. In Queensland you generally must report a crash to police if anyone is killed or injured and needs medical attention, if a driver fails or refuses to give the required details, or if a vehicle involved in the crash is towed or carried away. Where a report is required and police did not attend, this is generally expected as soon as possible and, except in exceptional circumstances, within 24 hours. Call 000 in an emergency, or Policelink on 131 444. If the crash is not one you must report, you can still notify police for a record, which some insurers find helpful.

5. Then get in touch with us. Call (07) 3208 7633, email admin@fxauto.com.au, or send photos of the damage on WeChat (525903805). For a very minor scratch, we can often give you a quote from the photos. If the damage is more involved — several panels, dents, or work that needs panel beating — we will ask you to bring the car in so we can inspect and photograph it at the workshop. We can then talk you through the next steps. If the car cannot be driven, we can arrange a tow truck to come to the scene. Even after hours, call us on (07) 3208 7633.

Official references for the points above are listed at the end of this document (Queensland Police Service, Legal Aid Queensland, and the Transport Operations (Road Use Management) Act 1995 (Qld) section 93). Rules can change, so check the current police or Legal Aid guidance if you are unsure.

How a not-at-fault claim usually works

If you weren't at fault, we usually recommend claiming directly against the at-fault driver's insurer. This is often called a third party recovery (TPR) claim. You usually don't need to claim on your own policy, and in most cases you can choose where your car is repaired.

The at-fault insurer is generally responsible for the reasonable cost of repairs once liability is accepted. It may still want to inspect the car or review the quote before it agrees to pay. We liaise with the insurer for you and work with a recovery agent to help confirm liability. Once liability is confirmed, we start the repairs.

This is general information, not legal advice.

The usual steps with us

1. Get in touch
Call, email, or send photos on WeChat with a short description of what happened, plus any details you have for the other driver. Even after hours, call us on (07) 3208 7633.

2. We assess the damage
For a very minor scratch, we can often give you a quote from photos you send us. If the damage involves several panels, dents, or panel beating, we will need to see the car at 13 Randall St so we can inspect and photograph it, then prepare a repair quote.

3. The claim is put to the insurer
If you are claiming against the other driver's insurer, we will liaise with that insurer for you. We work with a recovery agent to help confirm liability. The insurer generally needs the other driver's details, your quote, and enough evidence to consider liability. Work usually depends on liability being accepted or on an agreed assessment.

4. A replacement car, where eligible
If your car cannot reasonably be used while it is repaired, we can help arrange a replacement vehicle where you are eligible, subject to assessment and liability being accepted. This is not automatic. See the section below.

5. We repair the car
We start the not-at-fault repairs once liability has been confirmed. The smash repairs — panel beating, spray painting and collision repairs — are carried out at our workshop in Slacks Creek. How long the work takes depends on the damage and on parts availability. Some jobs are finished in a matter of days; more serious repairs, or jobs waiting on parts, can take longer. We will keep you updated as the work proceeds.

6. You collect the car
When the work is finished, we will let you know it is ready. If a replacement car was arranged, we usually ask you to return it to the workshop when you collect your own car, so the vehicles can be swapped here.

How we can help

If you were in a not-at-fault accident and you are looking for smash repairs in Logan or Brisbane's south side, we can usually help with:

• an inspection and a written repair quote you can use for a claim — for a very minor scratch, we can often quote from photos you send us; for larger damage, we inspect the car at the workshop

• panel beating, spray painting and collision repairs at our Slacks Creek workshop

• arranging a tow truck to come to the scene if the car cannot be driven

• talking you through the usual claim options, liaising with the at-fault party's insurer, and working with a recovery agent to help confirm liability

• helping arrange a replacement vehicle where you are eligible, subject to assessment and liability being accepted

• helping customers who only have third-party cover, or no car insurance beyond CTP — we explain the process and any possible extra costs before we start

• Mandarin Chinese support throughout the process, including quotes, repair updates and communication with insurers, by phone or WeChat 525903805

We look after customers from Slacks Creek and nearby Logan suburbs, and from Brisbane's south side. If you are not sure whether a third party claim is realistic in your case, call us with what you have — we would rather be straightforward than over-promise.

What to collect at the scene

Bring us as much of the following as you can. Missing one item does not always mean a claim cannot proceed, but the more complete the details, the easier it is for an insurer to assess liability.

Details the law generally requires you to exchange

• Full name and address of each driver

• Name and address of each vehicle's owner, if different from the driver

• Registration number of each vehicle, and any other information needed to identify it

Details that help a repair and insurance claim

• Phone numbers

• The other driver's insurer (and a claim number later, if one is issued)

• Licence details, or a photo of the licence if the other driver is willing

• Make, model and colour of the other vehicle

• Date, time and exact location of the crash

• Photos of both cars, number plates, the point of impact, and the surrounding scene

• Dashcam footage, if you have it

• Names and phone numbers of witnesses

• A police event or report number, if police attended or you reported the crash

• Towing invoices, if the car was towed

A replacement car while yours is repaired

People often search for a not-at-fault replacement car in Brisbane when they still need to get to work or school. If you weren't at fault, you may be able to recover the reasonable cost of a comparable replacement vehicle for a reasonable period while your car is being repaired or assessed. That is not a guaranteed right in every case, and it depends on the circumstances and on liability being accepted.

Where you are eligible, we arrange the replacement car through a partner hire company, subject to assessment, vehicle availability, and the at-fault insurer accepting liability (or an equivalent agreement). We do not promise that every not-at-fault customer will get a car, or that there will never be a cost to you.

We usually ask you to come to the workshop to swap cars, so the claim form can be filled in and signed here. If you really cannot come in, we can have the replacement car delivered to you.

If liability cannot be established, we will not start the not-at-fault repair, the replacement car is returned, and you will not be charged by us for the claim process. We will talk you through other options: if you have your own insurance, the repair can go through your own insurer; if you do not, you can choose to pay for the work privately.

Common questions

What should I do after a not-at-fault accident in Queensland?
First check that everyone is safe and call 000 if someone is injured. Exchange the required details, take photos if it is safe, and report the crash to police if you are required to (for example if someone is injured, a vehicle is towed, or the other driver will not give their details). Then contact us or your insurer before the car is moved too far, so you have a say in where it is repaired. You can call (07) 3208 7633, email admin@fxauto.com.au, or send photos on WeChat. If the car cannot be driven, we can arrange a tow truck to come to the scene.

Does CTP insurance pay to fix my car?
No. In Queensland, CTP covers personal injury, not vehicle or property damage. Repairs are usually dealt with through comprehensive or third-party property insurance, or by claiming against the at-fault driver and their insurer.

Do I have to use the repairer the other driver's insurer recommends?
Usually not, if you are claiming against that insurer rather than on your own policy. Legal Aid Queensland notes that you do not have to use a repairer suggested by the other person. The insurer is generally only required to pay reasonable repair costs, and it may still want to assess the damage or the quote. If you are claiming on your own policy, your right to choose a repairer depends on your policy. Check your Product Disclosure Statement, or ask us and we can help you work out what to say.

Can I send photos for a quote before I bring the car in?
Yes. You can send photos on WeChat (525903805), or get in touch by phone or email. For a very minor scratch, we can often quote from the photos. If several panels are damaged, or there are dents that need panel beating, we will ask you to bring the car to the workshop so we can inspect and photograph it.

Can you arrange a tow if the car cannot be driven?
Yes. If the car cannot be driven, we can arrange a tow truck to come to the scene. Call us on (07) 3208 7633 and we will help with the next steps.

If I wasn't at fault, do I pay anything?
If you weren't at fault, the at-fault party's insurer is generally responsible for reasonable repair costs, once liability is accepted. That is not the same as a promise that the job will be free in every case. If liability cannot be established, we will not start the not-at-fault repair, any replacement car is returned, and you will not be charged by us for the claim process. We will talk you through other options — see the next question.

What if liability cannot be established?
If liability cannot be established, we will not start the not-at-fault repair, the replacement car (if one was arranged) is returned, and you will not be charged by us for the claim process. We will talk you through other options: if you have your own insurance, the repair can go through your own insurer; if you do not, you can choose to pay for the work privately.

Can I get a not-at-fault replacement car in Brisbane or Logan?
Sometimes, where you are eligible. We can help arrange a replacement vehicle through a partner hire company, subject to assessment, availability, and liability being accepted. It is not automatic, and it is not guaranteed to be at no cost in every situation. We usually ask you to come to the workshop to swap cars, so the claim form can be completed and signed here. If you really cannot come in, we can have the car delivered to you.

What if I don't have comprehensive insurance?
Yes, we can still help. You may be able to claim the reasonable cost of repairs from the at-fault driver or their insurer. We accept customers who only have third-party cover, or no car insurance beyond CTP. Before we start, we will explain the process and any possible extra costs. CTP alone will not pay for the car. If the other driver is uninsured, recovery can be harder — Legal Aid Queensland has guidance on letters of demand and, if needed, claims in QCAT or court. That is a legal process we cannot run for you.

What if the other driver is uninsured, or they say it was my fault?
A third party recovery claim is more difficult if the other driver cannot be identified, has no property insurance, or disputes fault. Photos, dashcam footage, witness details and a police report number (if there is one) all help. Tell us what happened and we will give you an honest view of the repair side; for a dispute about liability, consider advice from Legal Aid Queensland or a lawyer.

What if I was only partly at fault?
If responsibility is shared, any recovery may be reduced. We will not treat a shared-fault accident as a straightforward not-at-fault claim. Ask us about repair options, and get advice if you need help on liability.

How long will the repairs take?
It depends on the damage and on parts availability. Some repairs are finished in a matter of days; more serious work, or jobs delayed by parts, can take longer. We cannot give a standard timeframe that applies to every job. We will keep you updated, and we will be able to give you a clearer picture after we have inspected the car.

What if I have an accident after hours or on the weekend?
Even after hours, call us on (07) 3208 7633. You can also message us on WeChat (525903805). The workshop is open Monday to Friday, 9:00am to 5:00pm, and closed on weekends. We do not offer a 24-hour workshop service, and we cannot promise that the phone is answered at every hour, but please call or message us and we will help as soon as we can.

Is there a warranty on the smash repairs or paintwork?
Yes. All our repairs come with a warranty. Terms and conditions apply, so ask us for the details.

Talk to us

If you have been in a not-at-fault accident and need smash repairs in Slacks Creek, Logan, or Brisbane's south side, get in touch. Send what details and photos you have — we can take it from there and tell you honestly what looks possible.

Even after hours, call us on (07) 3208 7633, or message us on WeChat. The workshop is open Monday to Friday, 9:00am to 5:00pm, and closed on weekends. We cannot promise the phone is answered at every hour, but we will help as soon as we can.

We can assist in Mandarin Chinese throughout the process, including quotes, repair updates, and communication with insurers.

FX Auto Repairs
13 Randall St, Slacks Creek QLD 4127
Phone: (07) 3208 7633
Email: admin@fxauto.com.au
WeChat: 525903805
Monday–Friday 9:00am–5:00pm (closed weekends)

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中文服务

如果事故不是您的责任，对方的保险公司一般应承担合理的修车费用。请注意：昆士兰的强制第三者险（CTP）只保人身伤害，不保车子或财物损坏。

我们的车间在 Logan 的 Slacks Creek（布里斯班南区），可以做钣金喷漆和事故车维修。您可以用微信把损坏照片发给我们。非常轻微的剐蹭，我们通常可以根据照片先给报价；如果损坏比较复杂——多块板、有凹陷、需要钣金——就需要您把车开到店里，我们当面检查并拍照后再报价。

车子开不了的话，我们可以安排拖车到现场。请拨打 (07) 3208 7633，我们会协助下一步。我们不承诺拖车到达的具体时间。

我们会帮您和对方保险公司对接，并由追偿代理人（recovery agent）协助确认理赔关系。确认理赔关系之后，我们才开始无责维修。维修需要多长时间，要看损坏程度和零件供应：有的几天就能好，比较严重或需要等待零件的可能会更久。我们会及时向您说明进度，但无法给出适用于每一台车的统一完工天数。

在您符合条件、并且对方保险公司接受责任的前提下，我们可以协助安排代步车。代步车通过合作的租车公司安排。我们通常请您来店里换车，以便在店里填写并签署索赔表格；如果您实在来不了，也可以把代步车送到您那里。能不能由对方承担费用、能不能安排到车，要看责任认定和评估结果，我们无法保证一定免费，也无法保证每位无责客人都能得到代步车。

如果无法确认责任（拿不到 liability），我们不会开始这笔无责维修，已安排的代步车会收回，我们也不会就此前的索赔流程向您收费。接下来的选择我们会向您说明：如果您自己有车险，可以通过您自己的保险公司修理；如果没有，也可以选择自费修理。

只买了第三者险、或除 CTP 以外没有车险的客人，我们也可以接。开始之前，我们会把流程和可能产生的额外费用事先讲清楚。

晚上或周末出了事故，也请拨打 (07) 3208 7633，或用微信联系我们。车间营业时间是周一至周五上午 9 点至下午 5 点，周末休息。我们不能承诺 24 小时随时接听，也不是 24 小时上门服务，但请先联系我们，我们会尽快协助您。

中文服务贯穿全程，包括报价、维修进度，以及和保险公司的沟通。

我们所有维修都有质保，详见条款，欢迎咨询。

欢迎用中文咨询。
微信：525903805
电话：(07) 3208 7633
邮箱：admin@fxauto.com.au
地址：13 Randall St, Slacks Creek QLD 4127
营业时间：周一至周五上午 9 点至下午 5 点，周末休息

Disclaimer

This page is general information about smash repairs and common not-at-fault / third party recovery processes in Queensland. It is not legal advice, insurance advice, or a promise of a particular outcome. Whether repair or replacement-vehicle costs can be recovered depends on the facts of the accident, the other party's insurance, and whether liability is accepted. FX Auto Repairs is a repair workshop; we are not an insurer, a law firm or an insurance broker. For official rules on reporting a crash or exchanging details, see the Queensland Police Service and Legal Aid Queensland. For CTP, see the Motor Accident Insurance Commission (MAIC). If you need legal advice, contact Legal Aid Queensland on 1300 65 11 88 or a lawyer.